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Who are we?

Démodé is the story of three friends who dream of sharing with you their love of beauty, quality, originality and elegance. They dream of inviting artists into your home.

They dream differently. They dream of gentleness. They dream of disobedience. Démodé is three women’s choices in fashion, the home, the kitchen, the garden, food, beauty, ideas, places… all of which you can discover through their eyes.

Démodé, because nothing beautiful ever goes out of fashion.

How do I place an order?

To order, first choose the product you would like to buy, with the help of the categories available on the website. Then, add your chosen product to your basket by clicking on the button “add to basket”.

After putting all the products you would like in your basket, go to your basket through the icon in the top right corner of the site.

Create a customer account or guest account by following the instructions. Then, confirm your basket, taking care to check that everything is correct (product, quantity, colour, size, etc.). Check the delivery details (delivery address, name, etc.) and proceed to payment. Customers can pay by bank card: VISA or Mastercard, and by PayPal. Any other type of payment is not accepted. You will then receive an order confirmation via email at the address indicated in your account.

How can I track my order?

To track your order, you will receive a “dispatched” email. This email contains the link that enables you to track your order’s progress. You can also track your order in the “My account” section then “Order history”.

How do I return a product?

Démodé will refund any items that do not leave you fully satisfied. There will be no exchanges. You have a 14-day withdrawal period to return your items bought online. Returns are free in France and at the customer’s expense elsewhere. To return the product, log in to your account, go to “My orders”, select the order you wish to return then follow the instructions.

The product must be returned in its original packaging in perfect condition. Soiled, damaged, scratched, stained or washed products will not be accepted by Démodé.

How will I be refunded?

You will be refunded directly in the account of the bank card you used to make your purchase online.

Are returns free?

Returns are free in France.

For international returns, return fees are at the customer’s expense.

How long do orders take to arrive?

Colissimo with tracking in France (delivery within 72 hrs)

Corsica: 3–4 days

French overseas territories: 6–11 days

Europe: 3–6 days

Rest of the world: 6–11 days

What should I do if I do not receive my order?

If you have not received your order, please contact the carrier’s customer service department.

If you do not get any feedback from them, please contact us via email at contact@demode.fr or by telephone on +33(0)1 45 50 23 65

I would like to buy this product, but it is out of stock. What should I do?

If the product is out of stock in our online shop, please contact us by email or telephone to check whether the product is available in store.

How can I contact you?

If you have any other questions or comments, don’t hesitate to write to us at contact@demode.fr or call us on +33(0)1 45 50 23 65